Return & Refund Policy

At MILANU, our name stands for oath, promise, safety, and security. We are fully committed to providing you with the finest quality women’s fashion apparel. If for any reason you are not completely satisfied with your purchase, our Return and Refund Policy is designed to ensure a secure and hassle-free experience.

1. Eligibility for Returns We want you to love your MILANU attire. You may return items within 7 days of receiving your order, provided that the following conditions are met:

  • The item must be unworn, unwashed, and in its original, undamaged condition.

  • All original tags, labels, and packaging must be fully intact and attached to the garment.

  • The original receipt or proof of purchase must be provided.

2. Non-Returnable Items To maintain the nobility, hygiene, and safety of our clients, certain items are strictly non-returnable:

  • Lingerie and intimates

  • Accessories and jewelry

  • Items marked as “Final Sale” or purchased during promotional clearance events

3. How to Initiate a Return or Exchange To request a return or exchange, please reach out to our dedicated support team. We will guide you through the process:

  • WhatsApp / Phone: +880 1888 211 737

  • Email: milanuofficial@gmail.com

Please include your Order ID, full name, and the reason for the return/exchange in your message.

4. Exchange Policy If you need a different size or wish to exchange for another item to better complement your style and physique, please contact us. Exchanges are subject to product availability. If the requested item is out of stock, we will process a refund or issue store credit according to your preference.

5. Refund Process Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed promptly.

  • The funds will automatically be applied to your original method of payment or transferred via mobile banking (e.g., bKash/Nagad), typically within 5 to 7 business days.

  • Please note that original shipping charges are non-refundable, and the customer is responsible for return shipping costs unless the item received was defective or incorrect.

6. Defective or Incorrect Items MILANU promises the highest trait of fabric and embellishments. However, if you receive a defective or incorrect item, please contact us via WhatsApp (+880 1888 211 737) within 24 hours of delivery. We will arrange a replacement and cover all associated shipping costs.

Need Further Assistance? We cherish your clothing sense and are here to help. Reach out to us anytime on our Facebook page (facebook.com/milanubd) or Instagram (milanu_official). Walk the runway of life with style & grace, knowing MILANU has you covered.