Privacy Policy

Effective Date: July 20, 2026 Website: www.milanubd.com

1. Introduction

Welcome to MILANU. The name MILANU stands for oath, promise, safety, and security. Just as we are committed to providing you with the highest quality women’s fashion apparel, we take the same oath to protect your personal information and ensure your digital safety.

This Privacy Policy explains in detail how MILANU (“we,” “us,” or “our”) collects, uses, shares, and safeguards your personal data when you visit our website (milanubd.com), interact with our social media channels, or make a purchase from us. By using our services, you consent to the data practices described in this policy.

2. Information We Collect

To provide you with a seamless shopping experience and the finest fashion outcomes, we collect the following types of information:

A. Information You Provide Directly to Us:

  • Contact Information: Your full name, email address, and phone number (e.g., WhatsApp).

  • Shipping & Billing Details: Delivery address, billing address, and postal codes required for courier services.

  • Account Information: If you create an account, we store your username and password securely.

  • Customer Support Communications: Any text, voice, or media files you share when communicating with us via Facebook, Instagram, WhatsApp, or Email.

B. Information Collected Automatically:

  • Device Data: Information about your device, including your IP address, browser type, operating system, and screen resolution.

  • Usage Data: Details about how you navigate our website, the pages you view, the products you click on, and the time spent on our site.

  • Cookies & Tracking Technologies: Small data files stored on your device to help our website remember your preferences and shopping cart contents.

C. Payment Information: When you make a purchase, your payment is processed through highly secure third-party payment gateways or mobile banking systems (e.g., bKash, Nagad, Bank Transfers). MILANU does not directly collect, store, or process your raw credit/debit card numbers or PINs.

3. How We Use Your Information

We utilize the collected data to maintain the nobility of our service and provide you with a tailored shopping experience. Your information is used to:

  • Process & Fulfill Orders: To confirm your purchase, arrange shipping, and provide delivery tracking updates.

  • Customer Service: To respond to your inquiries, handle return/refund requests, and provide styling assistance.

  • Personalization: To recommend fashion apparel and accessories that complement your unique style and physique.

  • Marketing & Promotions: To send you updates on new arrivals, seasonal collections, and exclusive discounts (you can opt-out at any time).

  • Site Optimization: To analyze website traffic, fix bugs, and improve the overall user experience on milanubd.com.

4. How We Share Your Information

We strictly promise never to sell or rent your personal data to third parties. However, to operate our F-commerce and retail business effectively, we may share your information with trusted partners:

  • Logistics & Delivery Partners: Your name, phone number, and address are shared with our courier services to ensure your apparel reaches your doorstep safely.

  • Service Providers: We may use third-party tools for website hosting, email marketing, and data analytics. These partners are bound by strict confidentiality agreements.

  • Legal Compliance: We may disclose your information if required by law, court order, or governmental regulation to protect the rights, property, and safety of MILANU, our clients, or others.

5. Cookies Policy

Our website uses cookies to elevate your browsing experience.

  • Essential Cookies: Required for basic site functionality, such as keeping items in your cart.

  • Analytical Cookies: Help us understand how visitors interact with our site so we can improve our digital storefront.

  • Managing Cookies: You can choose to disable cookies through your browser settings, though this may limit your ability to use certain features on our website.

6. Data Security

Security is at the heart of the MILANU brand. We implement robust, industry-standard security measures—including SSL encryption and secure server hosting—to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

7. Your Privacy Rights

You have complete control over your personal data. You hold the right to:

  • Access: Request a copy of the personal data we hold about you.

  • Correction: Ask us to update or correct inaccurate details (e.g., updating your delivery address).

  • Deletion: Request the permanent deletion of your account and personal data from our systems.

  • Opt-Out: Unsubscribe from our marketing emails or promotional SMS at any time by clicking “unsubscribe” or contacting us directly.

8. Changes to This Privacy Policy

As we continue to grow into a global leader in fashion garments, we may occasionally update this Privacy Policy to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “Effective Date” at the top.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please do not hesitate to reach out. We are here to serve you.

MILANU — Your Style, Our Craft.